Company Policies

Shipping and Delivery

Although most orders for stock items ship immediately we do not guarantee same day shipping. We ask that you allow at least 24 hours to process and ship your order. We will do our best to ship your order as fast as possible and the earlier in the day your order is placed the better the chance it will ship that day. Rush processing fees may be required for requested same day shipping. Please note: Expedited or same day shipments are not available for all items.

All orders are shipped using the most economical service unless otherwise specified or requested. We currently offer UPS, USPS, and Fed-Ex. We are able to ship freight collect or third party using the customers' account number for a specified carrier. Packages valued over $100.00 are insured for the replacement value. COD shipments are not available, sorry. We do however accept all major credit cards as well as debit and prepaid cards. If a credit card is not available for payment the invoice total can be prepaid securely online with a checking account.

Shipping damage must be reported within 5 business days to receive credit. Please inspect your shipments contents thoroughly upon receiving. Do not discard any damaged items, the carrier may need to inspect and/or retrieve damaged goods. Claims for damaged product that has been discarded cannot be processed.

Top

Warranty and Returns

All products sold through Infinish are guaranteed to be free of manufacturing defects and may be returned for credit, replacement, or refund if found unsatisfactory. For any problems relating to the end use of our products please contact us for a prompt and professional resolution.

All merchandise returns must be made within 30 days of sale and have a valid RMA number.

Special ordered items are not returnable unless defective or damaged in transit. If the product is defective or damaged in transit we will pay the return shipping costs.

All non-defective returns are to be clean and in the condition received to receive a full credit. Shipping damage must be reported within 5 business days in order to receive credit. Please inspect your shipment contents thoroughly upon receiving. Do not discard any damaged items, the carrier may need to inspect and/or retrieve damaged goods. Claims for damaged product that has been discarded cannot be processed.

Top

Wholesale or Resale Pricing

Products sold for wholesale distribution are offered through a separate division of Infinish. Customers requesting wholesale pricing will need to complete the required credit application and be approved prior to ordering.

Business must be retail only

Minimum purchase of $100.00 is required for all orders.

A 5% restocking fee will apply to all returned items.

All products returned must be clean and in the condition received.

Top

Retail Pricing

Prices are set on quantity discounts. These prices apply to everyone and are only negotiable under our low price guarantee.

Our low price guarantee requires at least one of the following: Name and location of business with lower price, copy of invoice or sales receipt, web address. Product must be equal in construction and/or composition.

Customer will be notified of any price increases and/or reductions prior to sale. Absolutely no hidden or post sale increases. Infinish will absorb the loss if necessary.

No return on discounted, special order, or sale items (with the exception of defective items).

No minimum purchase

Top

Free Samples

Infinish offers free samples to customers when one or all of the following is applicable:

  1. Customer is looking to replace a product he or she is currently using.
  2. It is a new product that may improve productivity.
  3. It is a recommended replacement for efficiency or economical reasons.
  4. It is a new design or upgrade to a product currently in use.

No charge test samples have a maximum quantity per item. Requests for samples must be telephoned in.

Top

Infinish Credit Policy for Commercial Accounts

Although Infinish does offer commercial Net 30 accounts they are opened for registered businesses only. We highly recommend using a company credit card as these accounts are limited and do not offer the same benefits or discounts as credit card sales. A completed Infinish credit application or a standard credit sheet with an authorized signature is required. If your purchasing for a company and require this type of account you can request an application from our contact page.

OUR STANDARD TERMS ARE AS FOLLOWS:

Once approved, accounts are set at 1%-10 / Net 30 days by default (unless otherwise arranged). If an account ages beyond 15 days past due it is placed on hold until it's brought current. A reduction in available credit may result. Orders cannot be shipped if the account has an overdue balance, if more than 30 days are needed to process and pay invoices it must be approved when establishing the account.

Any account with invoices beyond 30 days past due are permanently closed and cannot be re-opened. Payment arrangements must be made on any outstanding balance before any new orders ship. A finance charge of 1.5% (18% per annum) will be charged on the balance of all accounts exceeding 30 days past due. Account holder will be responsible for all reasonable attorney's fees and any other costs incurred to collect the debt if account is ultimately referred to a collection agency.


For additional details call us toll free at 888.424.2833, thank you for your interest in Net 30 billing.

Top

Promotions

Free items and promotional offers are subject to the following terms:

  1. Offers are for a limited time and available stock.
  2. Limit one promotional item (per category) per order.
  3. Promotional items have no cash value, are non-transferrable, and cannot be returned for credit or a refund.
  4. Applies to retail purchases only.

Top

Review Credits

Reveiw credits are subject to the following terms:

  1. Offer is for a limited time.
  2. Limit one review credit per review and per item.
  3. Review must contain at least 25 words and be approved to receive a credit.
  4. Credits can only be applied to online orders and are not redeemable for cash.
  5. An e-mail address is required to receive a discount code so you must be signed in when writing a review.