Infinish Credit Policy (For Commercial Accounts)

Infinish offers commercial accounts to registered businesses only. The completion of a credit application or an authorized signature with a standard credit form is required.

Upon approval, accounts are set at net 30 days (unless otherwise arranged). We offer a 2% discount for invoices paid within 10 days.

Any account with invoices beyond 30 days past due are placed on hold until brought current. A reduction in available credit may result

Please note: Orders cannot be processed or shipped if the account has an outstanding balance, if more than 30 days are needed to process and pay invoices it must be set up when establishing the account.

Any account with invoices beyond 60 days past due are closed. Future orders will be shipped C.O.D. only and payment arrangements must be made on any outstanding balance before any new orders ship. Please be advised that although we will gladly guarantee our products and our services, we do not support consistently delinquent accounts.

Shipping & Delivery

All orders will default to ship following the day the order is placed. Expedited or same day shipments are also available (an additional charge may apply).

All orders are shipped UPS Ground unless otherwise specified. Customers are charged the current UPS posted rates.

Delivery is free on specified set routes and when we are in your area. Special requests for delivery will be available for a fee.

Please Note: Shipping damage must be reported within 5 business days to receive credit. Please inspect your shipments contents thoroughly upon receiving. Do not discard any damaged items, UPS may need to inspect and/or retrieve damaged goods. Claims for damaged product that has been discarded cannot be processed.

Warranty / Returns

Infinish guarantees it products to be free of manufacturing defects and may be returned for credit, replacement, or refund if found unsatisfactory (as stated at the bottom of our invoice).

All returns must be made within 30 days of sale and have a valid RMA#. You may also need to include a copy of the original invoice.

Special ordered items are not returnable unless defective or damaged in transit.

If the product is defective we will pay the return shipping costs, otherwise it is the customers responsibility.

All non-defective products returned are to be clean and in the condition received to receive a full credit. No exceptions.

Shipping damage must be reported within 5 business days in order to receive credit. Please inspect your shipment contents thoroughly upon receiving. Do not discard any damaged items, UPS may need to inspect and/or retrieve damaged goods. Claims for damaged product that has been discarded cannot be processed.

Wholesale / Resale

Products sold for wholesale distribution are offered through a separate division of Infinish. Customers requesting wholesale pricing will need to complete the required credit application and be approved prior to ordering.

Business must be retail only

Minimum purchase of $100.00 is required for all orders.

A 5% restocking fee will apply to all returned items.

All products returned are to be clean and in the condition received. No Exceptions.

Pricing (end user)

Prices are set on quantity discounts. These prices apply to everyone and are only negotiable under our low price guarantee.

Our low price guarantee requires at least one of the following: Name and location of business with lower price, copy of invoice or sales receipt, web address. Product must be equal in construction and/or composition.

Customer will be notified of any price increases and/or reductions prior to sale. Absolutely no hidden or post sale increases. Infinish will absorb the loss if necessary.

No return on discounted, special order, or sale items (with the exception of defective items).

No minimum purchase

N/C Samples

Infinish offers free samples to customers when one or all of the following is applicable:

• Customer is looking to replace a product he or she is currently using.
• It is a new product that may improve productivity.
• It is a recommended replacement for efficiency or economical reasons.
• It is a new design or upgrade to a product currently in use.

No charge test samples have a maximum quantity per item, any online sample requests that exceed the maximum sample quantity will not be processed. If you have provided your E-mail address in your request and have exceeded the maximum sample quantity you will receive a notification stating that it has not been approved and must be re-entered.

Samples of stock items can be requested by any one of the following methods: Submitting a request using our sample request form, using a specific discount code on the basket before checkout (cart must contain sample items only), or by calling us toll free at (888) 424-2833.

Requests for non-stock item samples must be telephoned in.

Please Note: We will provide the samples at no cost, customer is responsible for any shipping charges.