High Grade Products: Contracted locally and performed at our expense, we've implemented our own pre-sale new product evaluation process. These tests provide us a way of grading overall performance and reliability. They also produce comparable results on competitor's products and enable us to stand behind everything we sell. For example, we insist that all of our airway buffs are constructed using only high thread count material, are treated using quality mill and dip treatments, and are well balanced. This results in a buff that will perform better, last longer and in turn lower operating costs. Our policy is to apply this type of quality assurance to everything we sell.
Competitive Pricing : All of our products come with a low price guarantee. Show us a lower price on any comparable item from another supplier and we'll offer a lower price by as much as 5%. Likewise, we don't base prices on the customers location or what the market will bear. Instead we set prices according to volume. We also realize that everyone has different needs so although we have minimum quantities on some items, we have no minimum purchase requirements.
Service and Support : Beyond quality products and competitive pricing, our goal is to provide service and support second to none. We offer a toll free order/support line, free local delivery, commercial accounts, acceptance of all major credit cards, free samples, fast order processing and shipping, online ordering, requested research, promotions, discounts, etc. More or less anything that we feel is a benefit to our customers.
In short, we are determined to provide what we would expect....service you can count on, products you can depend on, and all at prices you can live with.
